Customer satisfaction is the key to our livelihood.
Very nice. If I have questions or concerns you guys are there.
Always very responsive. Doesn't treat me like a client but more like a family member. Does what ever it takes to answer my questions and help me out when I need it.
Jim and OnPoint are always quick to respond to my questions, no matter how silly the questions may be. He has been able to find an insurance solution to fit all of my needs, from home, auto, health, and more!
Jim always answers my questions quickly and thoroughly.
Very responsive and always has the best quotes!
You gave always been 'on point with quote, changes, and any needs that arise. ( no pun intended with On Point). I would highly recommend James and his agency to anyone.
Response times are awesome. Easy to work with. Great guidance
I have since moved out of state and even at 13 hours away James still helps me with any questions I have, even though he can no longer be my insurance guy!
James was very helpful and made whatever he was assisting me with as simple as possible. His emails were always timely, and he explained things very well for someone who has never had to have insurance before and answers my questions very clearly.
Customer service is top notch and the rates are great!
Always available when I call and very knowledgeable. I never hesitate to refer people to Jim!
They've been very responsive to every question and request. The rates they've found for me have been much better than anywhere else I've been. I've recommended them to several people already because they have been very easy and great to work with.
Very knowledgeable. Prompt professional and friendly response to questions.
I like that you are proactive, very helpful, and like to take as much of the hassle away from your customers as you can. Your rates are very competitive too.
On the way to the lake for the 4th of July and realized I had forgotten to renew my insurance on our jet-ski. I made one easy call to Jim and we were all taken care of! Thanks for going the extra mile and making sure I was protected! Jim is always OnPoint!
Whenever I need help with any insurance services or any questions I have I am always able to get in contact with you right away. Also very fast service whenever I need help with anything.
Not only am I likely to recommend you to a friend I did, and I think she is now a client. You were easy to work with, taking everything off my plate and in the end you were able to save me money!
Jim is always quick to respond to my calls/emails, and is very knowledgable with the services he has available to his clients. I not only would, but HAVE recommended many of my friends to reach out to Jim to get a quote and see what he has to offer!
OnPoint insurance is great because they care about you as a person, and not just another client that is apart of a bigger system. James connects on a personal level to get to know who you are so he can get you the best coverage for your situation and not just guess what you might need and over pay or be under insured.